Incidents reported on status page for Elegant Themes https://status.elegantthemes.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c78b0777609279ee77da606e4e703022.png https://status.elegantthemes.com/ en https://status.elegantthemes.com/ Wed, 17 Jun 2026 13:04:16 +0000 https://status.elegantthemes.com/#b684c52138e2d0d1dc41e5eb22d3f41fa4abb367ca01e05447d7201cbd955965 Product Updates API recovered https://status.elegantthemes.com/ Wed, 17 Jun 2026 12:58:06 +0000 https://status.elegantthemes.com/#9b51219da00cb380238f45643373fb6bd6e784ddad30851c408887cf8d0f571e Product Downloads API recovered https://status.elegantthemes.com/ Wed, 17 Jun 2026 12:38:12 +0000 https://status.elegantthemes.com/#9b51219da00cb380238f45643373fb6bd6e784ddad30851c408887cf8d0f571e Product Downloads API went down https://status.elegantthemes.com/ Wed, 17 Jun 2026 12:34:40 +0000 https://status.elegantthemes.com/#b684c52138e2d0d1dc41e5eb22d3f41fa4abb367ca01e05447d7201cbd955965 Product Updates API went down https://status.elegantthemes.com/ Wed, 17 Jun 2026 04:29:14 +0000 https://status.elegantthemes.com/#f002e037e183c221c7f24dcce06177ce12c2e1c875efaa398f86b6e972a23b4b Product Updates API recovered https://status.elegantthemes.com/ Wed, 17 Jun 2026 04:28:23 +0000 https://status.elegantthemes.com/#fb4a9da991802e60b7336118e23b0cb59fdfe785bb60e4f063351fb788dc817e Product Downloads API recovered https://status.elegantthemes.com/ Wed, 17 Jun 2026 04:10:11 +0000 https://status.elegantthemes.com/#f002e037e183c221c7f24dcce06177ce12c2e1c875efaa398f86b6e972a23b4b Product Updates API went down https://status.elegantthemes.com/ Wed, 17 Jun 2026 04:09:29 +0000 https://status.elegantthemes.com/#fb4a9da991802e60b7336118e23b0cb59fdfe785bb60e4f063351fb788dc817e Product Downloads API went down https://status.elegantthemes.com/ Tue, 02 Jun 2026 06:39:30 +0000 https://status.elegantthemes.com/#c8f2a641db9653051cbbf10a74d80d2eec8aedeed912059b14dd27f009a697af Product Updates API recovered https://status.elegantthemes.com/ Tue, 02 Jun 2026 06:33:09 +0000 https://status.elegantthemes.com/#fef5f3b6cdfaaab0c4294808a86e36cf01d81f7db4cfd106a684b47196f3cf75 Product Downloads API recovered https://status.elegantthemes.com/ Tue, 02 Jun 2026 06:14:47 +0000 https://status.elegantthemes.com/#c8f2a641db9653051cbbf10a74d80d2eec8aedeed912059b14dd27f009a697af Product Updates API went down https://status.elegantthemes.com/ Tue, 02 Jun 2026 06:13:11 +0000 https://status.elegantthemes.com/#fef5f3b6cdfaaab0c4294808a86e36cf01d81f7db4cfd106a684b47196f3cf75 Product Downloads API went down https://status.elegantthemes.com/ Mon, 01 Jun 2026 03:44:08 +0000 https://status.elegantthemes.com/#573e57e818966791a335bbd37fad0f2df078054a7ee5a5c632cd6dcc6e248b2f Product Updates API recovered https://status.elegantthemes.com/ Mon, 01 Jun 2026 03:43:06 +0000 https://status.elegantthemes.com/#986e9c75e7f289179da1dd6c3e5fa5e830f975774b938a8aea7cb5054b9c6204 Product Downloads API recovered https://status.elegantthemes.com/ Mon, 01 Jun 2026 03:09:17 +0000 https://status.elegantthemes.com/#573e57e818966791a335bbd37fad0f2df078054a7ee5a5c632cd6dcc6e248b2f Product Updates API went down https://status.elegantthemes.com/ Mon, 01 Jun 2026 03:08:40 +0000 https://status.elegantthemes.com/#986e9c75e7f289179da1dd6c3e5fa5e830f975774b938a8aea7cb5054b9c6204 Product Downloads API went down https://status.elegantthemes.com/incident/896042 Thu, 28 May 2026 16:00:44 -0000 https://status.elegantthemes.com/incident/896042#3353af3353cb867231807e08961fe8a2d523c7949aecbab4095434d4af710713 We'll perform planned infrastructure maintenance on Divi Dash during this window. While the work is underway, Divi Dash access may be temporarily unavailable or respond intermittently, and some management actions may fail or take longer than usual. We'll monitor the maintenance closely and restore normal service as soon as the work is complete. https://status.elegantthemes.com/incident/896033 Wed, 27 May 2026 16:00:42 -0000 https://status.elegantthemes.com/incident/896033#2784c866ea7d5ef5c02d339bd86bd5fe0a42fdc425f9b513f8afbfd32d5f91e7 We'll perform planned infrastructure maintenance on Divi AI during this window. While the work is underway, Divi AI features may be temporarily unavailable or respond intermittently, and some requests may fail or take longer than usual. We'll monitor the maintenance closely and restore normal service as soon as the work is complete. https://status.elegantthemes.com/ Tue, 26 May 2026 17:06:54 +0000 https://status.elegantthemes.com/#0146e3ba5a2f1acb1a284c5d4f58027cef6f86ba25ee0ce5ec7b777771b0b150 Divi Cloud / Premade Layouts recovered https://status.elegantthemes.com/ Tue, 26 May 2026 16:48:57 +0000 https://status.elegantthemes.com/#0146e3ba5a2f1acb1a284c5d4f58027cef6f86ba25ee0ce5ec7b777771b0b150 Divi Cloud / Premade Layouts went down https://status.elegantthemes.com/incident/896028 Tue, 26 May 2026 16:00:43 -0000 https://status.elegantthemes.com/incident/896028#2a09b6eecedabdcf264a523a5bae6175bfa201bdd245cf43b4bda47f95c6f4ab We'll perform planned infrastructure maintenance on Divi Cloud during this window. While the work is underway, Divi Cloud usage within Divi, including authorization, storage, retrieval of stored items, and viewing or downloading Divi Premade Layouts, may be temporarily unavailable or respond intermittently. We'll monitor the maintenance closely and restore normal service as soon as the work is complete. https://status.elegantthemes.com/ Thu, 21 May 2026 15:00:53 +0000 https://status.elegantthemes.com/#f5913c697a387da112a7ec73ae4b2826a0964bdd17be96b0147bfffec899acd4 Product Updates API recovered https://status.elegantthemes.com/ Thu, 21 May 2026 09:38:08 +0000 https://status.elegantthemes.com/#7e7908f6557031d85b42ffb3f57a03bfd77e26c4b9b6e196ae0608263ba5aaac Product Downloads API recovered https://status.elegantthemes.com/ Thu, 21 May 2026 09:33:58 +0000 https://status.elegantthemes.com/#d95ed4b49124cf651cc22757c8b2f8f095177e2dada13c5447f305aea11d75d7 Members Area recovered https://status.elegantthemes.com/ Thu, 21 May 2026 09:30:06 +0000 https://status.elegantthemes.com/#d95ed4b49124cf651cc22757c8b2f8f095177e2dada13c5447f305aea11d75d7 Members Area went down https://status.elegantthemes.com/ Thu, 21 May 2026 09:29:48 +0000 https://status.elegantthemes.com/#f5913c697a387da112a7ec73ae4b2826a0964bdd17be96b0147bfffec899acd4 Product Updates API went down https://status.elegantthemes.com/ Thu, 21 May 2026 09:28:47 +0000 https://status.elegantthemes.com/#7e7908f6557031d85b42ffb3f57a03bfd77e26c4b9b6e196ae0608263ba5aaac Product Downloads API went down https://status.elegantthemes.com/ Thu, 21 May 2026 09:24:11 +0000 https://status.elegantthemes.com/#28b3d6f35ce55f72bd8ca2f1cc6d0c23b90ac3ba9ed3d1954e44db5d215b2a85 Product Updates API recovered https://status.elegantthemes.com/ Thu, 21 May 2026 08:58:10 +0000 https://status.elegantthemes.com/#70b74f68eafe1b54690a15246b85d2f756e6a0b79b63b5ea810fab14fc15b8d5 Product Downloads API recovered https://status.elegantthemes.com/ Thu, 21 May 2026 08:49:13 +0000 https://status.elegantthemes.com/#28b3d6f35ce55f72bd8ca2f1cc6d0c23b90ac3ba9ed3d1954e44db5d215b2a85 Product Updates API went down https://status.elegantthemes.com/ Thu, 21 May 2026 08:48:52 +0000 https://status.elegantthemes.com/#70b74f68eafe1b54690a15246b85d2f756e6a0b79b63b5ea810fab14fc15b8d5 Product Downloads API went down https://status.elegantthemes.com/ Thu, 21 May 2026 05:29:09 +0000 https://status.elegantthemes.com/#b40e01ac19fab90e7081e1b248976bc562e946f19ebf1b9dcc15f95f2c25c061 Product Updates API recovered https://status.elegantthemes.com/ Thu, 21 May 2026 05:28:20 +0000 https://status.elegantthemes.com/#44bfc3b3ffb7efcd1d76dfeadf696f027d4c9a94dfc4ca1adc792901134fb32e Product Downloads API recovered https://status.elegantthemes.com/ Thu, 21 May 2026 05:09:15 +0000 https://status.elegantthemes.com/#b40e01ac19fab90e7081e1b248976bc562e946f19ebf1b9dcc15f95f2c25c061 Product Updates API went down https://status.elegantthemes.com/ Thu, 21 May 2026 05:08:38 +0000 https://status.elegantthemes.com/#44bfc3b3ffb7efcd1d76dfeadf696f027d4c9a94dfc4ca1adc792901134fb32e Product Downloads API went down https://status.elegantthemes.com/ Thu, 30 Apr 2026 07:39:30 +0000 https://status.elegantthemes.com/#60e6443b764026d06c5932e7d89c18eb0f17c219b50d17134ad8b31dc72f511b Product Updates API recovered https://status.elegantthemes.com/ Thu, 30 Apr 2026 07:38:09 +0000 https://status.elegantthemes.com/#98dfd4feafff297474713a35c2d2518cc157ad77b298e1bc6737322971b9681c Product Downloads API recovered https://status.elegantthemes.com/ Thu, 30 Apr 2026 07:20:27 +0000 https://status.elegantthemes.com/#60e6443b764026d06c5932e7d89c18eb0f17c219b50d17134ad8b31dc72f511b Product Updates API went down https://status.elegantthemes.com/ Thu, 30 Apr 2026 07:18:15 +0000 https://status.elegantthemes.com/#98dfd4feafff297474713a35c2d2518cc157ad77b298e1bc6737322971b9681c Product Downloads API went down https://status.elegantthemes.com/ Tue, 28 Apr 2026 23:25:23 +0000 https://status.elegantthemes.com/#55c70cc7b5f876a53652325ad7a3c1caa793600388c5270b2420fb03819e16e3 Divi AI recovered https://status.elegantthemes.com/ Tue, 28 Apr 2026 23:19:00 +0000 https://status.elegantthemes.com/#55c70cc7b5f876a53652325ad7a3c1caa793600388c5270b2420fb03819e16e3 Divi AI went down https://status.elegantthemes.com/ Tue, 21 Apr 2026 16:18:14 +0000 https://status.elegantthemes.com/#8dac9bdc0b0b298a0c61fe76eac2c797bfb5762ff5ade3634e8813fbdf10fb21 Product Updates API recovered https://status.elegantthemes.com/ Tue, 21 Apr 2026 16:13:17 +0000 https://status.elegantthemes.com/#03dbb22fd15474465c4fdc738ed5137db9c440f273bf257135fc8f3773d07674 Product Downloads API recovered https://status.elegantthemes.com/ Tue, 21 Apr 2026 16:04:36 +0000 https://status.elegantthemes.com/#8dac9bdc0b0b298a0c61fe76eac2c797bfb5762ff5ade3634e8813fbdf10fb21 Product Updates API went down https://status.elegantthemes.com/ Tue, 21 Apr 2026 16:03:13 +0000 https://status.elegantthemes.com/#03dbb22fd15474465c4fdc738ed5137db9c440f273bf257135fc8f3773d07674 Product Downloads API went down https://status.elegantthemes.com/ Wed, 15 Apr 2026 04:29:15 +0000 https://status.elegantthemes.com/#d801c245099ccaa402d6544fdcf8f8c96198e6c88dd4239cc3727684d26c181e Product Updates API recovered https://status.elegantthemes.com/ Wed, 15 Apr 2026 04:28:15 +0000 https://status.elegantthemes.com/#27ed7ee858ef3a4da4edcfa8a81f5e63e3543e4497985366c0d7d056cd73a6bf Product Downloads API recovered https://status.elegantthemes.com/ Wed, 15 Apr 2026 03:54:18 +0000 https://status.elegantthemes.com/#d801c245099ccaa402d6544fdcf8f8c96198e6c88dd4239cc3727684d26c181e Product Updates API went down https://status.elegantthemes.com/ Wed, 15 Apr 2026 03:53:37 +0000 https://status.elegantthemes.com/#27ed7ee858ef3a4da4edcfa8a81f5e63e3543e4497985366c0d7d056cd73a6bf Product Downloads API went down https://status.elegantthemes.com/incident/852382 Thu, 19 Mar 2026 09:17:00 -0000 https://status.elegantthemes.com/incident/852382#de865a79bcbc77ebdacad5b5292d19695aed3a7506321776b2880cefde5edc48 Image generation features in Divi AI have been fully restored following resolution of the upstream provider outage. We will continue to monitor performance, but all systems are operating normally at this time. https://status.elegantthemes.com/incident/852382 Wed, 18 Mar 2026 20:50:00 -0000 https://status.elegantthemes.com/incident/852382#02a8d812e6f0dbf7264362bdefb2db1a189568b0eb4d17ed3a971caa32fdcc46 Image generation features in Divi AI are currently unavailable due to an issue with one of our upstream providers. This impacts all AI image generation requests. Our team is actively monitoring the situation and will restore service as soon as possible. We’ll provide updates as more information becomes available. https://status.elegantthemes.com/incident/382336 Tue, 11 Jun 2024 14:17:00 -0000 https://status.elegantthemes.com/incident/382336#5103e210288f8f114711d94f3f598b61f4d19960255e681cc27d821443e37f50 All services have been restored. https://status.elegantthemes.com/incident/382336 Mon, 10 Jun 2024 17:34:00 -0000 https://status.elegantthemes.com/incident/382336#eddd91be6a47de0ad8493b2e733ded646802d38470322bc37c6c515cea93f569 Our hosting company is down, rendering some parts of our website non-functional. We apologize for the delay while we wait for them to fix the problem. If you cannot log in to your account or complete a purchase now, please check back soon. https://status.elegantthemes.com/incident/346940 Wed, 27 Mar 2024 16:18:00 -0000 https://status.elegantthemes.com/incident/346940#31833d56a0c60eca008590e82d77195e30ad68572a12120e0f26c01a16f56789 The issue has been resolved. https://status.elegantthemes.com/incident/346940 Wed, 27 Mar 2024 16:16:00 -0000 https://status.elegantthemes.com/incident/346940#7b2e00d688990bfce5f58598fcc2a8218058b6d93b2e0621e0e90e06f99e5447 We have identified the issue and are working to restore all services as quickly as possible. We apologize for the inconvenience. https://status.elegantthemes.com/incident/346940 Wed, 27 Mar 2024 16:11:00 -0000 https://status.elegantthemes.com/incident/346940#d3d71ad8bebe208cf4a7882a052262143676797d89854f96b30f5c027211ef8a We are still investigating the issue. https://status.elegantthemes.com/incident/346940 Wed, 27 Mar 2024 15:50:00 -0000 https://status.elegantthemes.com/incident/346940#79ad0c2dfd7b0f6ce5bf47755c09c67c64fedd022379b221ce65951d4ec221dc We are currently investigating the issue. https://status.elegantthemes.com/incident/229616 Thu, 06 Jul 2023 20:37:00 -0000 https://status.elegantthemes.com/incident/229616#88a56135325f378ff8a929e196dd7f2e2f4fb3452700ab0643bf1397afebe9cc The issue has been resolved. Any screenshots that were pending before now will need to be requested again. You can trigger screenshot generation by updating your item and saving the changes or by duplicating it (and then deleting the old copy). https://status.elegantthemes.com/incident/229616 Thu, 06 Jul 2023 18:26:00 -0000 https://status.elegantthemes.com/incident/229616#cfb18577f1cb5e056c0c25a35e80c4c2fa3999dc422891a207c8e4d6b00e5800 We are currently seeing delays in screenshot generation. Screenshots are generated in the order in which they are queued. Thanks for your patience. https://status.elegantthemes.com/incident/225927 Wed, 28 Jun 2023 21:35:00 -0000 https://status.elegantthemes.com/incident/225927#66eb792e5aa775c98ae0063591a8625ccb7356ff91b3f3a2ff46d7f34fd3e32b Product updates will show up in the WordPress dashboard more slowly during this period. https://status.elegantthemes.com/incident/181176 Fri, 03 Mar 2023 21:23:00 -0000 https://status.elegantthemes.com/incident/181176#2132d167d36493351d9e936a5a9d913d5fdca915b372fd906aa7528ef9e41522 The issue has been resolved. https://status.elegantthemes.com/incident/181176 Fri, 03 Mar 2023 19:41:00 -0000 https://status.elegantthemes.com/incident/181176#88fcc84ca466c873c06fccb383e835678e5bc9cd7197f70ab1de4112af68b137 We have identified the problem and are implementing a fix. https://status.elegantthemes.com/incident/181176 Fri, 03 Mar 2023 19:04:00 -0000 https://status.elegantthemes.com/incident/181176#e9b1ba78c19a57c53091fa18e1b18ac4ad045fa6bc9c6f060d3bf0ac7947183b Requests to Divi Cloud are currently failing intermittently for some users. We are investigating the issue. https://status.elegantthemes.com/incident/146606 Mon, 19 Dec 2022 19:30:00 -0000 https://status.elegantthemes.com/incident/146606#35961b6e18f6ca2d9f7c5862340c6e7dd0a6b1c697fa6503a0e169f28cfac490 We will be performing server upgrades to improve the reliability of Divi Cloud. While we do not anticipate any downtime during these upgrades, we cannot rule out the possibility. If any downtime does occur, it will be brief. We appreciate your patience as we complete these necessary upgrades to our infrastructure. https://status.elegantthemes.com/incident/145156 Wed, 14 Dec 2022 20:05:00 -0000 https://status.elegantthemes.com/incident/145156#03107f6746d4c2e51d97a1b78466273c630d35a9d669254b9e173ff113308709 Service has been restored. https://status.elegantthemes.com/incident/145156 Wed, 14 Dec 2022 18:20:00 -0000 https://status.elegantthemes.com/incident/145156#b6a765ca6bbc7cf2304f3ac1e828c23a5f4292b65e993a8edc9eab5b1d08a051 Some requests to Divi Cloud are currently failing. We are working to restore service as quickly as possible. https://status.elegantthemes.com/incident/110161 Tue, 16 Aug 2022 19:29:00 -0000 https://status.elegantthemes.com/incident/110161#09867222da547b8e70547117e047451311c2a15f81ed5e080aa7155b15898ff2 The issue has been resolved. https://status.elegantthemes.com/incident/110161 Tue, 16 Aug 2022 19:19:00 -0000 https://status.elegantthemes.com/incident/110161#5efea5e2e54ae3bc92e6690df4b4dd7a94427bd698b5cfc9177c12466f45667e Some users report being unable to save items to Divi Cloud. We are investigating the problem. https://status.elegantthemes.com/incident/110153 Tue, 16 Aug 2022 17:06:00 -0000 https://status.elegantthemes.com/incident/110153#b2a285666ec3eb7552f2bf59023e21c2e4f7b9413f3ded12829626dd066c7fbf Divi Cloud is undergoing critical maintenance. During this time some users might be unable to access Divi Cloud. However, service should remain available for most users. https://status.elegantthemes.com/incident/110141 Tue, 16 Aug 2022 16:27:00 -0000 https://status.elegantthemes.com/incident/110141#954cd312ce4dfefef5c0fc660312dc63cebec00f8a63897c07fc3bd543b105d5 Service has been restored. https://status.elegantthemes.com/incident/110141 Tue, 16 Aug 2022 16:23:00 -0000 https://status.elegantthemes.com/incident/110141#f71fcc1f0140734288137f290144b1c1423157d778f29529716e02a4e29e9548 We are deploying the fix now. Service will be restored shortly. https://status.elegantthemes.com/incident/110141 Tue, 16 Aug 2022 15:54:00 -0000 https://status.elegantthemes.com/incident/110141#858b999d2cdd39ae6bfbd4ec7f0f745eaaceeb46fbb7eb1ed8a386309ea91c36 We have identified the problem and are currently working to fix it and restore service for everyone. https://status.elegantthemes.com/incident/110141 Tue, 16 Aug 2022 15:22:00 -0000 https://status.elegantthemes.com/incident/110141#cb4ec33914baf9e623421f5a150193aabbb70d68525597d55f02cc2a75f2e9b4 Divi Cloud is currently unavailable for some users. We are investigating. Will post further updates when we know more. https://status.elegantthemes.com/incident/92112 Thu, 02 Jun 2022 23:00:00 -0000 https://status.elegantthemes.com/incident/92112#ab11ce844e4ac269ad3c430ec23a02c47fdedc71c5cdbb2b2bea4a5c5ef68dc7 Maintenance completed https://status.elegantthemes.com/incident/92112 Thu, 02 Jun 2022 18:00:00 -0000 https://status.elegantthemes.com/incident/92112#0fd238ee7569c74f7983e62859515ef87aeda41ce07d593e90478a28b6e1c31f ElegantThemes.com will be down for scheduled maintenance on Thursday, June 2nd around 11:30am PT. Downtime should last less than 1 hour. During this time, users will be unable to log in to their accounts, unable to log in to Divi Cloud and unable to import pre-made layouts.